Jeremiah Fellows

Bio: Jeremiah has been a neurophysiology researcher, an IT manager and a jet-setting sales and marketing guy. He has inspected factories in Xi’an, negotiated deals in Guadalajara, and lectured in Bogotá. Jeremiah has branded companies, products, services and cattle.

These diverse experiences have always been tied together by the question: How can we better serve the people who build, buy, support, and maintain our products and services? This question led Jeremiah to Service Design. Now a Senior service designer with the employee experience design (EXD) team, Jeremiah is passionate about using design thinking, user research, and service design to craft effective, efficient, and enjoyable experiences. He is a frequent writer and speaker on topics at the intersection of design, technology, and culture.